Shipping Policy
Delivery
What are the delivery times?
Every Luimino™ is carefully handcrafted to each order. Therefore, its manufacture can take up to 4 days on normal periods. Then, you will receive a notification to confirm that your package has been shipped out. Our packages are usually delivered between 7 and 14 working days. Sometimes the delay is extended due to issues with the carrier or unforeseen logistical challenges.
At what time of the day should I expect a delivery?
Items are delivered according to the terms and conditions of your local post office and are usually delivered during business hours. (Monday to Saturday, 9am to 5pm). Some items might need your presence on delivery depending on the size. Please make sure you are home at the time of your delivery.
What happens if nobody is home?
Most of our items will be left in your mailbox. However, if the postman does not have access to your mailbox, your package will be left at your post office for you to pick it up. You will have up to 15 days to pick it up or else it will be returned to us.
Depending on your location, we might not be able to cover the shipping fees for a new delivery.
Are there any customs fees?
There are no customs charges for standard delivery.
I submitted the wrong delivery address, what can I do?
Don't worry, contact us immediately and we will be happy to update it. Simply send us your corrected address with your order number and we will modify your information.
Please note that when you have received your shipping confirmation email, your address cannot be modified anymore.
Why was my package returned to you?
If you have entered a wrong address or if you have not picked up your parcel at the post office on time, the parcel will be returned to us. You have to contact us for a return of your package.